1. How To Place My Order On Zarinama?
You can easily place your order through our website (www.zarinama.com) for both Cash on Delivery as well as prepaid. For custom orders, please reach out to our customer care executives, they will help you place your order accordingly.
2. Why Are All Zarinama’s Products Made To Order?
As Zarinama promotes a green manufacturing process, we believe in maintaining no inventory. This helps in bringing down the carbon emissions during the production and also helps in reducing wastage, hence making the entire process eco-friendly.
Our made to order also ensures that each and every customer gets fresh and defect free produce. Also, this enables us to give an option for the customization of a particular product and we can make changes in a product which we have to make individually.
3. How Much Fabric Should I Order For My Attire?
The length of fabric that you want to order depends on the type of attire and your body size. Please get in touch with our customer care executive and give them the information about your body shape and size along with the sample image of the attire that you want to make.
4. Will There Be A Color Difference Between The Images That Are Displayed On The Website And The Product That Is Delivered?
There could be a slight difference in color between the images of the product that you see on the website and the product that will be delivered to you. This happens majorly due to the following reasons
All of us use different devices which have different resolutions and different screen settings/brightness levels and the images might differ in color from user to user
All our products are hand dyed. Since all our products are made to order, and therefore when a manual process is included in the fabric dying, there could be a slight 5-7% color difference between the images and the product that you receive.
5. How Long Till I Receive My Order?
All Zarinama orders are made after you place your order. Therefore, each order takes anywhere between 8-12 days to manufacture and another 4-5 days till you receive it which is based upon where you stay and the connectivity of your pincode. A total of 12-15 days is an approximate time before you will receive an order.
6. Can I Get My Order Urgently?
It is possible to get your order a little earlier than the time mentioned. In order to do so, you must get in touch with our customer care executive and inform them in particular of the urgency. They will confirm according to our production capacity, whether we will be able to supply or not.
It is always better to get your urgent order made on a prepaid basis since we will not be wasting our time on order confirmations and therefore, we will process your order as soon as possible. We will make sure that the order is dispatched via air if possible without any extra charges
7. What Are Zarinama’s Exchange And Return Policies?
You can refer to our return and exchange policy. In short, an exchange or return is only possible if there’s a damage or defect in the fabric received. A 5-7% percent of color difference has to be accepted by the customer and we won’t be able to oblige for the same.